Sales Policy and FAQs
How long will it take to receive order after payment ?
We Stick to prompt delivery,normally we shipped order out within 24 hours after we received payment,and the tracking# can be provided after we ship the order out, you will wait totally 7 business days to expect merchandises arrival.
Usually the shipping process is much faster and it only takes 7-8 days from the time we process your order, however we reserve the right to take up to 7 business days because sometimes there are circumstances out of control that delay the shipping process. Rest assured, we make every attempt to get your order to you as fast as possible.
I want to make an order,do i need to register a member ?
To make quick orders,we don't required customers to make registeration,please just looking for your items from our webiste and simple place your order through our shop cart.our saleman will get back to you for all order information after we receive your order.
What is your payment method ?
Our payment method is Western Union,MoneyGram,Bank Transfer. and credit card.paypal.
How do you delivery my orders ?
We sue EMS,DHL,TNT ect delivery your order.they are door to door express shipping serive.
Is there Minimum Order required ?
We accept retail and wholesale,dropship orders, customers not limited to order fixed quantity,you can even order one item, however different quantity get different discounts,if you would get a lower price,we recommend you try to make an order sum reach 150usd,you will get free shipping.
How are your products packaged ?
All packaged in its original box. Merchandises are carefully surrounded in protective material and packaged in a our inventory wrap. Be aware that shoe boxes sometimes become damaged due to poor handling by shipping carriers.
Is there any extra cost happened to me when i receiving goods ?
There are no any extra cost happened to you,we have paid insurance and shipping cost in our side.
When do I get my tracking number ?
As soon as we receive a tracking number from our shipping carrier, we will immediately add that information to your order as well as email it to you. normally you can receive tracking# in 2 days. ( most time we can provide tracking# in 24 hours )
I received my tracking number, however it says no records on the carrier website ?
We can have the tracking# once shipment release,and then send tracking# to you for tracking purpose,if you cannot see records on the site right away,please try to see records later,because sometimes the carrier input the shipping information not so quick,however,we can gurantee that the shipment been on the way if you have received tracking#.
If there is a problem with the order I have received, what should I do ?
If there is any problem with your order, please contact us immediately. Inform us of the problem with your order and we will give you instructions on our return processing.Customers have an option of either requesting a refund or exchange for their merchandises,This request must be forward to us within 24 hours after the date of receipt.The return address will be provided to you by a customer supporter after receiving request.Please NOTED: the used items will not accept refund or return.
Are Your Products Authentics or Real ?
By purchasing from wholesale01, you agree to accept the points listed below.
- wholesale01 has no affiliation with Jordan or Nike, or any other brands not mentioned herein.
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